Answered By: IESE Library Last Updated: Apr 13, 2016 Views: 3
Send an email to firstname.lastname@example.org reporting your problem.
Please include the following information in your message:
1. Your location (on-campus or off-campus?)
2. Your current status (professor, student, research assistant, alumni...)
3. The name of the database you are trying to access to
4. The name of the web browser you're using (Chrome, IE, Mozilla...)
5. A screenshot of any error message you receive
Be as complete as possible in describing the problem. Giving us as much detail as possible in your first message may help us solve your problem more efficiently.