Answered By: IESE Library Last Updated: Jan 20, 2020 Views: 5042
Thomson One will only work using Internet Explorer (IE). IE version 8 is supported. May or may not work with IE version 9.0 or later.
Thomson One will not work with other browsers such as Firefox, Chrome, or Safari. But there is an extension you can download for Chrome and Firefox. This enables you to view web pages using IE within Chrome or Firefox and allows the Investext Plus pdf to open. The extension is called IE tab.
MAC USERS: Microsoft Explorer may be installed on Macs running Windows in a virtual machine environment, such as VirtualBox. However, virtual machines are not supported by IESE Library or Thomson Reuters. You can try the free IE virtual machines from Microsoft.
To fix display issues:
Go to IE> Tools > Compatibility View Settings > Add this website: thomsonone.com > Add > Close.