Before contacting the Library:
- Delete the cookies from your browser.
- Try accessing the database again. Also, test other Library databases to check whether the issue is limited to one resource or affects all of them.
If you still have problems:
Please send an email to library@iese.edu and include the following information:
- Whether you can access other Library databases apart from the one that is giving you problems.
- Your location (on-campus or off-campus).
- Your current status (professor, student, research assistant, alumni, etc.).
- The name of the database you are trying to access.
- The name of the web browser you are using (Chrome, Edge, Firefox, etc.).
- A screenshot of any error message you receive.
Be as complete as possible in describing the problem. Giving us as much detail as possible in your first message may help us solve your problem more efficiently.
